Before the kettle had boiled on Monday morning a customer was telling us “All my files are encrypted……” Unfortunately they were a yet another victim of ransomware!!
Brandon raced to site with a new SSD drive, re-installed the OS and set the restore process going. All was looking good, until he tried to restore their CRM data from their cloud backup, the zip file was password protected, set by a former… read more
If you have ever had a user accidentally mark all quotes in your Sage system as Won, you will know how frustrating this can be. The big problem comes from there being no built-in method for reversing this. Therefore, the only option is to restore from your last available backup! This results in users spending hours redoing their work since… read more
We have had a number of calls today from customers who have got stuck on a ‘configuring windows’ screen when they started their computers.
It appears that updates released last night for both Windows 7 and Windows 10 have had something in them which some machines are fine with, others do not like.
For the moment, we are suggesting that our customers hold off installing Windows updates for the next… read more
We need to make all users of Act! Software that a 3rd party component of the software, which facilitates licencing services, is being retired at the end of 2018.
For users of Act! V17 or below, this means that, as of 1st January 2019, you will not be able to do certain items that involve using this service. These include things like installing the software, whether it be a re-install… read more
So, it’s that time of year again where Sage release the latest version of their software; indeed, if you are on a subscription or Sage Cover contract, you will probably have had an email come through letting you know it is available for download.
As a Business Partner we do recommend to our customers that they hold off for a little while, just to give the 3rd party developers time… read more
Did you realise that you now get the ability to use the online payslips functionality as part of your existing Sage 50 Payroll subscription / support contract? This is at no additional cost; there used to be a charge for this service but now it is included!
This portal means that you can store all your employees’ payslips securely online. Your employees will receive an email prompting them to create… read more