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Have you been experiencing issues emailing from Sage all of a sudden?

Have you been experiencing issues emailing from Sage all of a sudden?

We have been getting an increase in support calls related to emailing and have spotted a familiar issue. The “Generic.com” issue has returned for some users running version 1708 build 8431 of Outlook. But don’t worry, the same fix from our previous blog still works!

So, if you see a “Generic.com” error when emailing from Sage, don’t Panic! Just follow the below:

          First, give your PC a reboot and try emailing again

          If you still get the error, click on the appropriate link to get the fix for your version of Sage

V23.2 and above

V23.1 and below

          Close all open programs, run the fix and reboot

This should get rid of the “Generic.com error” but, if the issue still persists, just give us a call on 01277 888210

Would you like to know more?

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